Refund Policy

Please read our policy regarding returns and refunds carefully.

Last Updated: May 2026

1. General Policy: All Sales Final

All purchases of digital gift cards are final and non-refundable.

Due to the immediate electronic nature of our products, once a code has been delivered to your email address, it is considered "consumed." We cannot verify if a code has been used or stored elsewhere after delivery.

Therefore, we do not offer refunds, returns, or exchanges for:

Buyer's remorse or change of mind
Accidental purchases
Codes that you were unable to redeem due to user error
Codes redeemed on the wrong account or region

2. Refund Exceptions

A refund may be granted ONLY under the following strict conditions:

Valid Reasons for Refund:

The code delivered was invalid/defective and has not been redeemed.
We delivered a code for the wrong platform (e.g., you bought Google Play but received Xbox).
We delivered a code for the wrong region despite the product listing clearly stating the correct region.

Proof Required: You must provide clear evidence (screenshots) showing the redemption failure error message from the official platform.

3. Region Compatibility Responsibility

Important: Most gift cards are region-locked. It is the customer's sole responsibility to ensure the gift card purchased matches their account's region.

If you purchase a US-region card and attempt to redeem it on a Brazilian account (or vice versa) and it fails, this does not qualify for a refund.

Please check the product description carefully before completing your purchase.

4. How to Submit a Request

If you believe your case qualifies for an exception, please contact our support team immediately. Claims submitted more than 24 hours after delivery will not be considered.

Please include the following in your email:

Your Order Number
The full code sent to you (do not partially hide it)
A screenshot of the error message from the official platform (Google, Steam, etc.)

Contact Support

faq@kinguin.net

Average response time: 24-48 hours

5. Processing Refunds

Approved refunds are processed back to the original payment method within 5-10 business days.

For cryptocurrency (USDT) payments, refunds are issued in USDT to the sending wallet address. Network fees may apply.

This document is in English. You can use Google Translate to view it in your preferred language.

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